Events Manager – University of Oregon Department of Intercollegiate Athletics – March 2008

“CMS has worked for us since 1981 … ticket taking, ushering, crowd control, securing restricted areas, beverage monitoring, visual search for contraband and confiscation of such items … Their public relations skills are excellent. Many positions require discretion as well as positive assertiveness. The workers assigned to these positions have a professional and pleasant attitude, while maintaining UO, Pac-10, NCAA and fire safety regulations … CMS has worked hard to attain a very positive and mutually respectful relationship with the UO Department of Public Safety and the Eugene Police Department.  Numerous comments have been made by officers regarding the professionalism and experience of key CMS personnel.”

“… CMS handles security, ticket-taking, parking and alcohol monitoring for our outdoor venues in the summer. Starplex CMS is very knowledgeable in all aspects of crowd management and has both the training and expertise to deal with any and all situations…”

“… Since 1982, CMS has provided a variety of help, working as a partner with our organization … The positive working relationship (CMS has) developed with the five different law enforcement entities in our area has been invaluable. From the first year CMS came on board to help us bring back the family atmosphere, to the thriving regional event it is today, CMS has been an integral part of our success…”

“… Safety and public relations are two of our top concerns, and Starplex personnel have been monumental in their efforts toward these ends. Starplex has become an instrumental part of our growing production. Their tremendous service is simply a given to us and allows us to channel our energies in other areas, knowing security will be taken care of…”

“… The professionalism and expertise of the CMS staff has greatly enhanced the positive experience our fans have … The CMS staff is open, punctual, forthcoming and eager to create a first-class environment for our patrons. I greatly appreciate their knowledge and their can-do attitude…”

“… I have found Starplex to offer superior leadership with capabilities of developing strong and effective plans of action. Of particular note is the relationship they have developed with the Alaska Department of Transportation in development and implementation of the traffic plan and the City of Palmer Police Department in handling emergency and routine procedures…”

“Since 1993 Starplex CMS has been responsible for all aspects of security, crowd control, ushering, ticket taking, traffic and parking services for all events held in the Yakima Valley SunDome. CMS has very little turnover and is able to retain the same people on their staff year after year. We have even received comments from our promoters on how nice it is to see the same people working the events every year … CMS employees are well-trained, friendly, appropriately uniformed and professional in their duties …”

“… (Starplex’s) crowd control expertise, combined with a family-oriented approach, has provided our event with a level of crowd management and security we could not find anywhere else in Alaska. The changes to our parking management have also been fantastic, thanks to Starplex’s efficiency in lot organization and friendly parking attendants … They have become an important part of our team up here in Interior Alaska…”

“… We have found Starplex to be responsive to the activities and need of MetraPark. Starplex CMS (plays) an integral part in providing the level of services that we offer to our renters as well as to the customers who enjoy the many activities here at this facility…”

“… (Starplex CMS has) always conducted themselves in a very professional manner, both towards the Sun King staff and to their public. Several compliments have been noted on both their professionalism and hard work from corporate sponsors, season ticket holders and fans. Based on their performance, this staff demonstrates flexibility, dependability and problem-solving skills, which are needed to run a successful organization…”

“… From sold-out concerts such as Elton John to Cat/Griz football, (the CMS) role is vital and recognized by the various constituencies across campus. (CMS) has become an integral part of our operation, from the pre-planning stages through the post-event summaries…”

“… I have interacted with employees and management of Starplex for well over a decade. I have found their organization to be professional and effective … Employees come across as well-trained and patient with the public in large and small crowd settings… Starplex is open to feedback from the police department and maintains good communication with our agency …”

“… The qualities that set Starplex apart from the competition are extensive communication … excellent staff and management, with proper attire and solid punctuality; strong people skills … willingness to go the ‘extra mile’…. Starplex has proven to be one of our best contractors … They have found a way to walk the fine line between strict enforcement and treating the public like human beings, which is a rare combination in this business.”

“… I have had the privilege to work with (Starplex CMS) for 9 years … What I appreciate greatly is the continuity of the employees that CMS has brought to us and their commitment to make our Fair their own…”

“I can’t say enough about how great our partnership with Starplex is … Since 1987, WestCoast Entertainment has sold more than 1.7 million tickets, and all of those guests have encountered a Starplex associate … I would recommend Starplex to anyone in need of a first class ushering/security company.”

“I believe CMS ‘gets it.’ CMS knows they have the opportunity to have one of the single biggest impacts showing our Guests they are appreciated … CMS understands … you need to place the right people in the right places … I believe CMS sees the feedback they receive as an opportunity to create a higher standard. Something every progressive organization strives to accomplish.”

“Washington State University has contracted with Starplex/CMS for 20-plus years to service a variety of athletic venues … They handle their duties professionally and efficiently … They have remained sensitive to our budgetary requirements … I look forward to continuing the relationship into the foreseeable future.”

“The Grant County Sheriff’s Office has been fortunate enough to have shared a close and professional relationship with Starplex/CMS since 1989. Together we have (provided) a safe and secure environment for guests, employees and entertainers alike at the Gorge Amphitheater … The Gorge has been voted as the number one outdoor venue in North America nine of the past eleven years. You don’t reach this level of recognition through poor management or treatment of your guests … I would fight tooth and nail to keep Starplex/CMS in place as the security company charged with planning, organizing and working the events at The Gorge, should there ever be a consideration to remove them. They have been a wonderful asset to us as the local law enforcement agency.”

“Since (Starplex Corporation’s) successful bid to manage traffic and security (at the Alaska State Fair and other large events), police response to calls at the fair have been reduced by at least 50%, police presence needs at large events such as concerts have been eliminated, traffic accidents along the fairgrounds corridor have been reduced and traffic flow has increased … Without the professional, efficient and effective work done by Starplex, our job would become unmanageable.”

“The 6A-5A Boys Basketball Tournament … drew over 40,000 spectators last year … When attendance numbers reach (that level) it is imperative that you have a dependable and experienced security group to help conduct the event. We have found that CMS fills that need for the OSAA … They understand the complexity of dealing with diverse populations and often anticipate the varying needs that are part of producing any event.”