Starplex Corporation - CMS

Starplex Corporation realizes the importance of the responsible sale and consumption of alcohol in your facilities. As your service partner, Starplex Corporation will establish an Alcohol Awareness Operational Plan to assist your facility and your Food and Beverage contractor. Part of this plan is to work together to develop goals and strategies relating to the service of alcohol and to develop polices and procedures that are designed to create safe environments and protect liabilities.

Once the plan is finalized, Starplex Management will work with facility and event management, and introduce the operational plan to staff and state alcohol agencies associated with your facility. Starplex Corporation will also invite state liquor agencies to our training meetings so they can become aware of our programs. It will be our responsibility to assure this program is successful and to build the support of the state liquor agencies. This operational plan will allow each facility to educate its guests on the responsible sale and consumption of alcohol at each event. Part of this education will involve the enforcement of violations of the policies and procedures, and provide a visual presence of an enforcement team ensuring compliance. Enforcement will generate incident reports, evictions, and / or arrests as the plan is implemented.

Concept

The basic success for managing the consumption of alcohol is based on the training of Alcohol Awareness or Beverage Enforcement teams, responsible sales of alcohol, managing the consumption at each event, and incident tracking of violations. Each one of these aspects plays a major role in the success of the plan.

Training

Starplex Corporation currently maintains five certified trainers for T.E.A.M. (Techniques for Effective Alcohol Management), a nationally recognized Alcohol Awareness program produced by the National Safety Council. T.E.A.M. utilizes all employees of each venue to help create a managed environment. This course is approximately 4 hours in length and provides a commitment to ensuring responsible sale and consumption of alcoholic beverages in your facility or at your event. This program was developed with the idea that it will be the foundation from which a facility can build and maintain a safe and enjoyable atmosphere for all guests.

The objective of the T.E.A.M. program is to motivate management and employees of public assembly facilities across the nation to work together to create and implement policies and procedures that effectively reduce the social and legal threats caused by the misuse of alcohol. The instructor’s responsibility is to help employees understand how to carry out the policies and procedures of alcohol management developed by all facilities who are service partners with Starplex / CMS.

T.E.A.M. training deals with classroom discussions on misuse of alcohol and the problems an employee will face when dealing with this misuse. It also summarizes the legal effects of this misuse of alcohol at your facility or event. Some of the discussions include:

• How to reduce liability exposure
• Alcohol overview and how it affects people differently
• Blood Alcohol Content
• Steps to take to know when to intervene and when to give advice or suggest advice
• Alternative ways of controlling impairment: amount consumed, amount of food in stomach, time span, and mood
• Implementation of Policies and Procedures

The classroom style of training allows for individuals to suggest ideas in their particular department that all employees can utilize. Our success in carrying out this program will benefit everyone – management, employees, guests, and the community.

Utilization of Alcohol Awareness Staff

This plan introduces the usage of Alcohol Awareness or Beverage Enforcement Team members. This division become another layer of enforcement in your facilities and allows the Crowd Management and Guest Services staff to concentrate on crowd-related activities while the alcohol teams are directly responsible for monitoring the consumption of alcoholic beverages in the facility. These Alcohol Awareness or Beverage Enforcement Team members will be strategically placed throughout facilities in pairs of two. They will be clearly identified with “Alcohol Awareness” or “Beverage Enforcement” staff shirts. Their job is to only deal with alcohol-related issues. Ushers and Crowd Management staff will be utilized to support the Beverage Enforcement teams when necessary. Alcohol Awareness or Beverage Enforcement teams will not provide any other functions at the event. Their only responsibilities will include:

• Checking of identification of any guests who do not look at least 26 years of age.
• Controlling the passing of alcoholic beverages by adults to minors.
• Preventing over-consumption of alcohol by guests.
• Cutting off guests who have consumed too much alcohol or violated beverage policies.
• Controlling consumption of outside alcohol.
• The creation of an identifiable team who gains the reputation at events for observing and managing the consumption of alcoholic beverages in the facility.

Our Alcohol Awareness or Beverage Enforcement teams will work together with facility food and beverage employees to ensure a standard plan of action for the implementation of this Alcohol Awareness Program.

Incident Tracking System

Due to a huge increase in liability exposure for all entertainment facilities, food and beverage contractors, and crowd management organizations, it is essential for each alcoholic beverage enforcement operation to develop and implement a tracking system of incidents which occur at your facility. This should include all variations of incidents, yet allow you the opportunity to separate alcohol-related incidents by type of violation. There are two different reporting methods Starplex Corporation will implement in its tracking of alcoholic beverage-related incidents.

The first method involves reporting incidents by location, time, employee, and type of incident. Starplex Corporation management tracks this reporting method. After each event, the Starplex Corporation Manager will input information from each incident report written by Starplex Corporation staff. A database is created to log this information. This reporting method allows us to track where, and at what time, incidents occur the most in your facility. As you build the database, you will be able to develop trends in time and location for when the potential for incidents will occur. This allows you the opportunity to relocate staff to problem areas, control the time alcohol is served during various events, and to monitor staff who are involved in evictions. Graphs and charts are created to monitor each item. This tracking system will be ideal should there be any liability exposure connected to an incident. It is also a good instrument for the development of support from state liquor field officers.

The second method involves tracking attendance, amount of staff utilized, evictions per staff, crowd to staff ratios, cost per eviction, number of guests per eviction, alcohol-related eviction percentage, and non alcohol-related eviction percentage. This information can be utilized more internally for cost factors and to manage impairment issues. The information also tracks the total number of staff employed per event for alcohol awareness and enforcement. This report will be generated by Starplex Corporation management and made available for facility management.

Starplex Corporation firmly believes that consistent communications between the management team, state liquor control board staff, and law enforcement will allow for this program to grow, and will reduce the number of visits from the state liquor agents. Starplex Corporation is committed to making this program successful at all the facilities we serve, and to build a strong relationship with all state liquor staff. To ensure this Alcoholic Beverage Operation Plan is in proper compliance, all staff in venues Starplex services, whether it is guest services, ticketing, parking, food and beverage, or crowd management, will need to work as a team to watch for the signs of impairment and to alert the proper representatives when they come into contact with a potential alcoholic beverage-related problem situation.